Delivery and Returns
How much does delivery cost?
UK – FREE on orders with the exception of Northern Ireland, Offshore islands and Scottish Highlands
Europe – £19.95
Rest of World – £49.95
We don’t charge for delivery of samples.
Additional charges apply for delivery to UK Highlands and Islands, see below.
How long will my items take?
Delivery will typically take 5 working days in the UK, though some items may take longer depending on the supplier. Delivery to Northern Ireland, the Highlands and Islands, will take 2 days longer. For Europe and Rest of World, allow up to an extra 3 days lead time for delivery. You can find lead times for individual items on the product pages.
As we have such a big product range we do not hold stock and the exact lead time depends on when our suppliers deliver to us.
Made to measure items will take longer as we need to allow for making time. The current lead time on made to measure items is 3 – 4 weeks. We will contact you within 5 days or order to inform you of anticipated delivery date. We will then contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
If you have ordered some items with a short lead time and some with a long lead time, we will deliver the items with a short lead time first and then deliver the remaining items separately when they are ready.
How will my items be delivered?
We use TNT couriers for most items, small items may be sent by post or MyHermes. Items will be packed to protect against damage in transit. The delivery companies we use will need a signature on delivery. For smaller items and samples we use regular post, and no signature will be required. All items are sent from us on a next day service, so should be with you within 24 hours of leaving our warehouse.
Can you deliver my items on Saturday?
Yes, we can deliver on Saturday to most destinations in the UK. There will be an additional extra charge for Saturday delivery which is typically £20 depends on the size and weight of your items. Please call us once you have placed your order and we can amend your details.
Can you deliver my item on a specific date?
Yes, please enter the date you would like your items delivered in the Delivery Comments box in the checkout. please take account of the lead times for the items in your order.
I need my item urgently, can you help?
If you need your order of fabric or curtains really urgently, in some cases our suppliers can deliver directly to you on a next day service. Give us a call before placing your order, and we’ll see what we can do to help. There will be an additional charge which will depend on the delivery service used.
Can I track where my order is?
As soon as your item is handed over to the delivery company, we will email you with a tracking number so you can track the progress of your order.
Can I rearrange the date of my delivery?
As long as your items have not been dispatched we can rearrange the delivery date. Please contact us and we can amend your order details.
Can I change the address where my order will be delivered?
As long as your order has not been dispatched we can rearrange the delivery address. Please contact us and we can amend your order details.
Do you require a signature on delivery?
Yes, nearly all items will need a signature. Samples and very small items will be sent by regular mail and will not require a signature.
What if I am not in when my delivery arrives?
The delivery company will leave a card explaining how to arrange delivery for another day, or to another address. If the delivery company doesn’t hear back from you they will normally try to deliver twice again, before returning your order to us. If your order is returned to us the normal delivery rate will apply for re-delivery.
What if my items are out of stock?
As we offer such a large range, for most items we do not hold stock but order from our suppliers when we receive an order. We work closely with our suppliers to ensure we only offer items which have good levels of availability. However, very occasionally suppliers discontinue certain lines or there will be a delay in fulfilling your order. When this happens, we will contact you as soon as possible (normally within 24 hours of receiving your order) to see if you are happy to wait or arrange a refund.
How long do samples take to arrive?
Samples are sent by Royal Mail / Air Mail. Because we carry such a large range we do have to wait for samples to arrive from our suppliers, but we aim to deliver within 5 working days in the UK. Add up to an extra 3 days for Europe and Rest of World.
Which countries do you deliver to?
We deliver worldwide, if you can’t find your country on the delivery page of the checkout, please contact us.
We can deliver made to measure curtains, blinds, cushions and headboards worldwide.
Which countries do you install to?
We install throughout Europe and have a network in the USA and Australia, all installation projects will need a bespoke quotation, so we encourage you to get in touch via our Contact Us page and we will be able to help.
Will i have to pay taxes or duties when my items arrive?
Our prices do not include tax if you live outside of the UK or the European Union. You may be required to pay import taxes in your country.
In order to help minimise online fraud, from time to time we carry random security checks with our customers. This may be a simple phone call before shipping an order, but on occasions we may also ask for proof of identity and proof of address.
UK Highlands, islands, remote areas, channel islands
If your package is being delivered to the Channel Islands, please select Channel Islands in the checkout. The delivery charge is £14.95.
Highlands, Islands, and Remote Areas
If your package is being delivered to any of the UK postcodes below, the delivery charge is £14.95. Please call us to place your order, or place your order online and we will call you to take payment for the delivery charge.
Postcodes where this delivery charge applies:
- What is your returns policy?
Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks. This is why we always recommend ordering samples of fabrics before placing an order.
All other items may be returned within 28 days of delivery. Items must be returned undamaged and in their original packaging.
If your order arrives damaged or faulty please let us know within 48 hours of delivery. We will repair, replace, part refund, or refund your order as appropriate.
Can I cancel my order?
If you’d like to cancel your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Monday to Friday, 7.00am till 4.30pm. Contact Us.
Can I amend my order?
If you’d like to make changes to your order, please let us know within one hour of ordering. Please note our opening times are Monday to Friday, 7.00am till 4.30pm. Contact Us.
Returns of made to measure items, poles and tracks
We are not able to accept returns on any made to measure items including curtains, blinds, cushions and headboards as they will have been made or cut to order and we are not able to sell them to another customer. We cannot accept returns due to incorrect measurements supplied to us.
We do our very best to make sure your made to measure items are perfect, but in the event there is a fault we will first see if it is possible to make an alteration to fix the fault. If we cannot fix the fault, we will arrange a replacement, or a partial or full refund.
Returns of fabrics, trimmings, and other items cut to order
Lengths of fabric and trimming are cut to order, and so are not returnable for lengths under 5 metres. In some circumstances, for lengths over 5m we may be able to accept returns of fabric, but this will depend on the supplier and will be subject to a restocking fee of 25%.
We recommend obtaining a sample before ordering, and checking your fabric before cutting, as once cut fabric orders cannot be returned.
How do I return an item?
Please email email@example.com with your Order Number and details of the items you would like to return. Please wait for confirmation from us before returning your items.
Please send returns to: Returns Department, Bridge Contract Interiors, Harcourt Building, Bristol Road, Chippenham, SN14 6NA.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return.
Have you received my returned items?
Once we have received your returned items we will email you to let you know, and to confirm any refund due.